Listen & understand
Interviews and a questionnaire with residents explored repair coordination, cancellations, rescheduling and changing costs.
PROJECT 01 / UI/UX · APPLICATION DESIGN
Fixly.
Less uncertainty. More clarity.
A home maintenance experience that helps residents understand what’s happening, what has changed and what to do next.
THE EXPERIENCE / PROJECT WALKTHROUGH
Two demonstrated journeys: prepare for a visit, or review a change and choose a new slot. The walkthrough is a visual presentation.
INTERACTIVE PROTOTYPE / DESIGN PRECISION
Complex flows. Clear solutions.
A closer look at the connected interactions and detailed decisions behind the Fixly experience.
01 / THE CHALLENGE
Home repairs come with
enough unknowns.
Residents often coordinate repairs across phone calls and messages. Visit times change, costs need clarification and important details can become difficult to track.
Fixly brings service requests, property details, quotes and visit updates into a connected experience. The design focuses on helping residents see their next visit and the decisions that need their attention.
02 / THE PROCESS
From real concerns
to a clearer experience.
Organize & map
Research informed a primary persona, information architecture and user flows to connect bookings, requests, provider communication and quotes.
Structure & refine
Wireframes established content priority and navigation before moving into final interface design.
Systemize & prototype
A design system supports reusable patterns and consistent states. The prototype demonstrates visit preparation and responding to a changed booking.
03 / DESIGN PRIORITIES
Make the next step obvious.
Know who’s coming
Keep the service, property and arrival details connected to the relevant visit.
Understand what changed
Give visit changes context and a direct path to review the update and select a replacement slot.
See the cost clearly
Make quote details and approval decisions understandable before the resident proceeds.
THE DESIGN, UP CLOSE
Every screen starts
with a decision.
Explore the original project boards below. Open any image to examine the details, or view the full-resolution file.
04 / EXPLORE THE PROTOTYPE
Explore the experience.
Explore the interactive Fixly prototype, or read the original project brief for more context.
The project was reviewed with my instructor as part of the design process.